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Daikin sees future with 'smart glasses'
2017/09/08
2017-09-07
NETHERLANDS: Daikin in the Netherlands has been trialling the use of hi-tech “smart glasses” to assist its service engineers in the field.
 
The augmented reality spectacles support on-site engineers, giving access to a huge amount of technical information. As well as access to databases and error codes, video conferencing with helpdesk staff and colleagues around the world is also possible. These features also provide the possibility to give live and virtual training for technicians or engineers. Also, by using glasses, the engineers are hands-free to follow instructions immediately.
 
Seeking a way to minimise time with customers and avoid interruptions, Ronald de Feyter, field service manager at Daikin, explored the Gem Vision system offered by Rotterdam-based company AR-Development BV.
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